1/21/2021 12:00:00 AM | less than a minute read

Hospitality sector: Impact of COVID, Evolving Business Models and Key Issues

Howard Kennedy

We covered a lot of important ground on 20 January 2021 in the panel session, "Hospitality sector: Impact of COVID, Evolving Business Models and Key Issues", including:

the rise of contactless check-in,
use of technology throughout the guest's journey,
the impact on development,
the kinds of disputes which are looming in the sector,
whether the pattern of travel has changed permanently and
whether we can expect a W- or K-shaped recovery (or, if you use the cyrillic alphabet, a Ж-shaped recovery).

If you missed it, you can register here to watch the recording on demand.

Huge thanks to the esteemed and knowledgeable hotel panel, chaired very ably by my colleague, Chirag Rao: Montek Mayal, CFA, CVA, Senior MD at FTI Consulting, Moazzam Khan, the global head of litigation and Vyapak Desai, leader of the International Dispute Resolution & Investigations Practice both at Nishith Desai Associates, Rishabh Gupta, Head of Europe at OYO Hotels and Shwetank Singh, VP of Development and Asset Management at InterGlobe Hotels.

In every known nook of our nation, in every corner called our country, our people, diverse and beautiful, will emerge, battered and beautiful. When day comes, we step out of the shade, aflame and unafraid. The new dawn blooms as we free it. For there is always light, if only we’re brave enough to see it. (from "The Hill We Climb" read by Youth poet laureate Amanda Gorman at Joe Biden's inauguration on 20 January 2021)

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